Customer care

Frequently Asked Questions

Which countries do you serve?

We serve eligible addresses in the United Kingdom and United States. Availability is confirmed for the selected product and delivery address at checkout.

Is standard shipping free?

A zero-charge standard-delivery rate applies only when that rate appears at checkout for the selected product and address. Oversized, heavy, remote-area, or freight-delivered items may have different requirements or charges.

Which currency will I pay in?

Eligible US visitors are shown and charged in US dollars (USD). UK visitors and the store fallback are shown and charged in British pounds (GBP). The active currency and final total are displayed before payment.

Do grills arrive assembled?

Assembly requirements vary by product. Review the product description and included-component information. Contact us before ordering if an assembly detail is unclear.

How do I report delivery damage?

Do not assemble, install, fuel, or operate a visibly damaged or incorrect item. Contact support@colabmod.com promptly with the order number and clear photographs of the item and packaging.