Store policy

Shipping Policy

This policy explains delivery for eligible United Kingdom and United States addresses.

Where we deliver

We deliver to eligible addresses in the United Kingdom and United States. An address is eligible only when it is accepted at checkout for the selected product.

Free standard shipping

We offer a zero-charge standard-delivery rate to eligible UK and US addresses when that rate appears at checkout for the selected product and address. Oversized, heavy, remote-area, or freight-delivered items may have different requirements or charges. We do not describe freight delivery as free unless checkout expressly shows a zero charge for that item and address.

Processing and delivery estimates

The available delivery estimate is shown at checkout or communicated after the order is accepted. Estimates are not guarantees and may be affected by carrier capacity, address verification, weather, public holidays, or other events outside our reasonable control.

United Kingdom orders

For UK consumers, unless a different time has been agreed, we will deliver without undue delay and no later than 30 days after the contract is made. Your statutory rights are not affected.

United States orders

The available delivery method and estimate for a US address are shown at checkout or in the order communication. If we cannot ship within a stated time, or within 30 days where no time is stated, we will provide the options required by applicable law, including delay consent or cancellation and a prompt refund where applicable.

Taxes, duties, and other charges

Product prices, available taxes, delivery charges, and the final payable total are shown at checkout. Where duties or import charges may apply, the applicable delivery terms will be disclosed before the order is placed. We do not describe an order as duties paid unless checkout confirms this.

Large-item delivery

Some products may require scheduled, kerbside, threshold, or freight delivery. Any known requirement is shown on the product page, at checkout, or in the delivery communication. Customers are responsible for checking access, measurements, and any installation requirements before ordering.

Tracking, incorrect items, and damage

When tracking is available, it is sent to the email address used for the order after dispatch. Please inspect the delivery promptly. If an item is damaged, incomplete, or incorrect, contact support@colabmod.com with the order number, packaging photographs, product photographs, and delivery details.