• Disputes and Chargebacks

Disputes and Chargebacks

At Colabmod, we are committed to providing a secure, transparent, and customer focused shopping experience. We understand that issues can occasionally arise during transit or delivery, and we are dedicated to resolving your concerns quickly, fairly, and efficiently.

This policy outlines how we handle order issues, delivery discrepancies, and bank disputes, ensuring a clear path to resolution for all parties involved.

Contact Our Support Team First

Before reaching out to your bank, credit card issuer, or payment provider to dispute a transaction, please contact our customer success team directly.

Opening a formal bank dispute can delay your resolution by several weeks or months due to institutional processing times. In contrast, our operations team can typically resolve most issues such as processing a full refund or arranging an expedited replacement within 24 to 48 hours.

  • Dedicated Support: Contact us at support@colabmod.com or via our website’s Contact Page for faster resolution.

  • Response Window: We review and respond to all inquiries within 1 business day.

Immediate Resolutions for Common Order Issues

If you experience any of the following problems with your purchase, please alert us immediately so we can make it right:

  • Delayed Delivery: If your package has not arrived within the standard delivery window outlined in our Shipping Policy, please let us know. We will immediately open an investigation with the courier network and, if the parcel is deemed lost, arrange a complimentary replacement or issue a full refund.

  • Damaged or Incorrect Items: In the rare event that your jewelry arrives damaged, defective, or if you receive the incorrect size or metal variant, please email a clear photograph and a brief description of the issue to support@colabmod.com. Our team will immediately dispatch a brand-new replacement at no additional cost to you, or process a complete refund.

  • Standard Refund Requests: If you have simply changed your mind or are unsatisfied with your product, please review our official Return & Refund Policy. Our team will guide you through our standard returns process to ensure your payment is safely reversed.

Understanding the Chargeback Process

We view formal bank chargebacks as a last resort for unresolved issues. Filing a chargeback without allowing our customer support team an opportunity to investigate your claim is highly discouraged, as working together directly results in a much faster and smoother outcome for you.

Fraudulent Chargebacks & Friendly Fraud

Filing a chargeback for an order that you have successfully received in good condition, or falsely claiming that a delivered item is defective to bypass our standard return process, is considered a fraudulent practice.

Colabmod maintains comprehensive fulfillment records, including weight verifications, carrier tracking data, and confirmed digital delivery signatures. In cases of clear payment fraud or unauthorized chargeback abuse, we reserve the right to submit this evidence directly to the payment processor, blacklist the associated account from future purchases, and pursue necessary legal remedies to recover losses.

Contact Information

For any questions regarding your returns or refunds, please reach out to our dedicated support channels: